Terms and Conditions

Tentative Confirmation

On receipt of the reservation inquiry form, found on this website we will contact you by email (usually within 60 minutes if message received during offices hours in Bali) and provide you with a confirmation of availability, villa rate, and the amount of deposit required 30% low season & 50% for high season rentals.

Reservation Confirmation

Due to high demand our villas are often booked in a long time in advance. To confirm your reservation you will need to forward a Bank Transfer for the deposit amount requested to our US$ bank account. Please note that today most banks provide an on-line Bank Transfer of funds service. When your deposit arrives in the bank account your reservation is confirmed. Please advise us by email after your transfer has been made. We will then send you an email confirmation note. Reservations are handled on " first come, first serve" basis.

Cancellation Policy

All deposits are non refundable, unless agreed upon by Serene Villas on special case by case basis and upon its merit. The balance of rental payment is due 21 days before your scheduled arrival date which once received is also non re fundable unless Serene Villas Management agrees.

Minimum Stays and Rental Rates

We have minimum stay requirements at Serene Villas of 3 nights. We might agree to a shorter stay on a case by case basis. Rental rates also vary according to the season, rental rates are subject to change without notice.

Insurance

We strongly recommend that you take out a comprehensive travel insurance at the time of booking, to protect you and all those accompanying you for the full time of your visit against illness, incl. evacuation, injury, death, loss of baggage and personal items, cancellation and other travel contingencies.

Responsibility

Please be advised that we are not responsible for any loss or damage to personal equipment and property during your stay at Serene Villas, or during your participation in any activities during your visit to Bali. We will not accept responsibility for any delay, additional expense or inconvenience which maybe caused directly or indirectly by events outside of our control such as late arrival of International flights, civil disturbances, fire, floods, unusually severe weather, acts of God, acts of government, or the failure of any machinery or equipment.

Serene Villas Management